FREQUENTLY ASKED QUESTIONS

  1. About Us
    1. Who Are You?
    2. Why West Coast Sailing?
    3. Do you have a physical store?
    4. How do I contact you?
    5. What are your business hours?
  2. Ordering
    1. I need stuff! How do I order?!
    2. Should I set up an account?
    3. I’m a large institution, can you bill me?
    4. Your website is secure, right?
  3. Payment
    1. What forms of payment do you accept?
  4. Shipping
    1. You’re going to kill me on shipping and handling charges right?
    2. Where will my order ship from?
    3. What’s a split shipment?
    4. How will my order ship? You’re not using a sled-dog team or something with that free shipping?
    5. When will my order ship?
    6. Do you ship internationally?
    7. What if an item is backordered?
  5. Returns & Exchanges
    1. Can I return an item?
    2. Do I need a return number?
    3. How can I exchange an item?
  6. Boat Sales
    1. What boats / brands do you carry?
    2. How do I choose the right boat?
    3. I’ve found the boat I want... now what?
    4. What about setup, do I have to figure that out on my own?
    5. Can you ship it to me?
    6. Do you have used boats?

ABOUT US

  1. Who Are You?

    West Coast Sailing is a specialty watersports company. We started in small sailboats (less than 18’), including new and used boats, parts, apparel and the hardware, accessories and service to support them. Our company was founded by small boat sailors with an extreme passion for the water. Our staff is comprised of knowledgeable and highly experienced professionals. While we’ve recently expanded into kayaks and some larger sailboats, at our core we will always be individual enthusiasts for the water. You can read more About Us (opens link in new window).

  2. Why West Coast Sailing?

    Aside from our good looks and charm? We have tons of inventory in stock, from the best watersports brands. We offer free shipping on most orders*. Returns & exchanges are easy. We’re independently owned and believe in what we do!

  3. Do you have a physical store?

    Yes! It’s a clean and organized 8,000 square foot warehouse in the northern part of the beautiful city of Portland, Oregon (USA). Unlike a lot of e-commerce sites these days, we maintain a well-stocked retail showroom and have staff on hand to help out anyone who walks in. We usually have 150+ boats in stock at any one time. We maintain close to $1million in inventory stretching floor to ceiling. It’s pretty cool!

  4. How do I contact you?

    So many ways! Phone, email, online contact form, visit our store, send us a letter, heck, you can still fax us! Whatever works best for you. See our Contact page with for all the details.

  5. What are your business hours?

    Our shop is open six days a week Monday through Saturday, with the exception of major holidays:

    • Retail Showroom - 9 to 5pm, Saturday 10 to 5pm
    • Boat Sales Team - 9 to 5pm, Saturday 10 to 5pm
    • Order Processing - 9 to 5pm (last UPS/USPS pickup is 3:30pm), no Saturday
    • Customer Support - 9 to 5pm, no Saturday

ORDERING

  1. I need stuff! How do I order?!

    You came to the right place! You can place an order in a number of different ways.

    1. Our webstore is the best source for our comprehensive selection of parts, apparel, and accessories. Easy to navigate categories and a simple checkout page make ordering online simple and convenient.
    2. If you prefer to speak with an expert or prefer not to order online, our staff is on hand to answer calls and assist with orders. Phone Orders: Monday-Friday, 9am-5pm PST at +1 (503) 285-5536.
    3. Email Orders: Anytime! Email info@westcoastsailing.net. We’ll follow up with a call to confirm.
  2. Should I set up an account?

    Yes you can! Setting up an account on our webstore saves time on future orders. You can store shipping information, contact numbers, check on the status of an order, and review past purchases.

  3. I’m a large institution, can you bill me?

    Yup. We count some of the largest institutions in the country as customers. Our Sales Manager looks after their orders so they get what they want ON TIME.

  4. Your website is secure right?

    Our website is fully secure and compatible with the latest SSL certificate technology so you can be confident that your information is safe. We will never share your information, e-mail, phone number or anything with any third party. We won't send you any promotional emails unless you sign up for our newsletter. For real though, sign up for it and stay in touch!

PAYMENT

  1. What forms of payment do you accept?

    We accept all major credit cards include Mastercard, Visa, Discover, and Amex. We also accept PayPal for web orders. Payment is collected when items physically ship. Contrary to popular opinion, we do not accept Maple Syrup... sorry to all of our Canadian friends!

    Institutions can be setup with payment terms.

    Boat payment is typically 20% on order, balance on delivery and when everything is perfect.

SHIPPING

  1. You’re going to kill me on shipping and handling charges right?

    Nope. We were the first store to offer free shipping, and we still do on most orders! We are proud to offer free ground shipping on most domestic orders over $35.00. Exceptions include boats, oversized items, and Hobie Cat Company products. Orders under $35.00 or those with Hobie Cat Company products ship for a flat rate of $6.95. For more information our shipping policies, please visit our Shipping page.

  2. Where will my order ship from?

    Most orders ship from our warehouse in Portland, Oregon. If an item is currently out of stock and can be sourced quickly through a vender, all or part of an order may be shipped directly from the manufacturer. Our Customer Service Team will advise of split shipped orders.

  3. What’s a split shipment?

    Getting product to your door quickly is our number one goal. Sometimes this means shipping separate packages from our Warehouse and from a vendor. If your order will be arriving in two packages from two places, our Customer Service team will advise with specific tracking numbers.

  4. How will my order ship? You’re not using a sled-dog team or something with that free shipping?

    We use both UPS and the U.S. Postal Service for shipments, depending on size.

    Estimated transit times for common destinations:

    1. Seattle - Next Business Day
    2. Bay Area - 2-3 Business Days
    3. SoCal - 3 Business Days
    4. Midwest - 3-4 Business Days
    5. East Coast - 5 Business Days
  5. When will my order ship?

    We work hard to provide fast and efficient shipping and attempt to ship all in stock orders within one business day. If there is a problem with your order, our Customer Service team will attempt to reach you via the contact information provided at time of ordering.

  6. Do you ship internationally?

    We use the U.S. Postal Service to ship small parts and apparel items internationally. Our webstore will automatically quote a USPS shipping charge in the checkout process. For additional information on the international shipment process, visit our Customer Service page.

  7. What if an item is backordered?

    We do our best to keep items stocked and on our shelves, but at time items do become backordered. Our Customer Service Team will advise you within one business day of any expected delays. Available items will automatically ship if they arrive within 30 days of placing an order. Outside 30 days, we’ll contact you first to confirm the item need.

RETURNS & EXCHANGES

  1. Can I return an item?

    Nope... Kidding! Of course! Returns can be made within 30 days of purchase for full refund. Returns made outside 30 days will be issued store credit. Please include any packaging material along with a completed copy of our Return Form to make processing the return faster. Please allow 5-7 days for return processing and 1-2 billing cycles for credit to appear. Please note that cut line, numbered sails, open DVD's, clearance items and products worn or used sailing, are not subject to exchange or return. Items noted as "special order" may incur restocking fees and will be assessed on an individual basis.

  2. Do I need a return number?

    You do not need a return number or authorization to make a return. However, we do ask that you please include a copy of our Return Form so that we can properly process your items.

  3. How can I exchange an item?

    Product exchanges can also be made within 30 days of purchase. Generally, the second shipment will occur upon receipt of the item to be exchanged. Please let us know if your exchange is time sensitive and we'll be happy to ship the correct product right away. We understand that every situation is unique and are happy to accomodate your needs. Exchanges will re-ship for free via our standard UPS Ground or USPS services. Please include a completed copy of our Return From and all original packaging material.

    For additional information on the returns and exchanges process, visit our Customer Service page.

BOAT SALES

  1. What boats / brands do you carry?

    We represent 7 manufactures and over 35 models of boats including LaserPerformance, RS Sailing, HobieCat, Zim, McLaughlin, Bic Sport and the Tasar. We believe these builders represent the finest in small sailboats and we’re happy to offer them to you.

  2. How do I choose the right boat?

    We’re small boat sailors and have extensive experience with the boats we sell. If you’re unsure exactly what you need, we can help! Give us a call or send an email at any time and we’ll be happy to help you select the perfect boat for your needs.

  3. I’ve found the boat I want... now what?

    If you would like more information on ordering a boat or having us ship one to you, please call or send an email to Boats@WestCoastSailing.net.

  4. What about setup, do I have to figure that out on my own?

    No way. This is WHAT WE DO. Get people on the water! Your boat will be setup, dialed in and absolutely ready to sail. New or used, doesn’t matter. This is the core of our business.

  5. Can you ship it to me?

    We much prefer customers to come to our warehouse. We do have the ability to ship some boats, but not all. We often employ several methods including our own truck and trailer, LTL and full truckload shipments, and third party shippers.

  6. Do you have used boats?

    Oh yeah. We often have a variety of used boats in stock. Please visit our Used Boats page to view our latest inventory - this page is updated weekly. Unless otherwise noted, all boats are complete and ready to sail.