We are here to serve you!  If you have any questions regarding products, what to wear, shipping, returns, payment, or you just want to talk sailing, please call us toll-free at 1-888-884-5536 or shoot us an email.  Our store is staffed by dinghy sailors, so if you have a question, we can help.

• - Privacy & Security -
  

Our website is fully secure and compatible with the latest SSL certificate technology so you can be confident that your information is safe.  We will never share your information, e-mail, phone number or anything with any third party.

• - Returns & Exchanges -
  

If for any reason you have any problem with your product (sizing, color, wasn’t what you thought it would be, etc.) we will happily return or exchange it for you. Just give us a call at 1-888-884-5536 and we'll take care of the rest. If possible please include any of the original packaging along with a copy of your invoice to make processing the return faster and easier. Please use the shipping address listed below under "Directions."

• - Payment -
  

We accept all major credit cards (Visa, MasterCard, American Express, and Discover).

• - Shipping -
  

Free Shipping - West Coast Sailing offers Free Shipping on most, but not all, items. Generally speaking, if your box can fit in a UPS truck, we will ship it for free! We use both UPS Ground and the Postal Service to send packages near and far. If your ship to address requires one or the other, please let us know.

There are a few items we can not ship for free:

Expedited Orders – We can ship most orders Next Day, 2 day or 3 day air with UPS. In an effort to reduce costs for our customers as much as possible, we will help subsidize the shipping by paying a portion of the actual cost.  When placing a rush order, it's always good to call to confirm shipping price and delivery time frame. If you need expedited shipping on a web order, please leave us a comment in the shipping field and we will contact you to confirm details and cost.

International Orders – These usually ship USPS Priority or Express and are quite reasonably priced. Size and content restrictions vary from country to country. We'll check to insure compliance with shipping regulations. Our webstore will quote a shipping cost via USPS based on items and destination. If you encounter problems in this process, send us a quick email and our team will resolve the issue for you as quickly as possible.

There is no tax charge by West Coast Sailing. However, international customers will be responsible for any applicable import duties, fees, or taxes.

Oversized Items – Certain items are too big to ship via UPS or USPS, including masts & booms, most trailers and some other items. We are still able to ship oversized items, but where applicable, the webstore will clearly alter you to the possibility of any shipping charges. Our team will contact you to confirm cost and delivery time frame.

Boats – Boats are brought in on special cargo shipments. We have the ability to ship some of our boats, but not all. If you would like a quote to ship a boat to you, just call.

Hobie Cat Products – We are contractually not allowed to offer free shipping on Hobie products. The webstore will quote UPS and USPS shipping methods for Hobie orders at checkout.

- Directions -

721 N. Tillamook St., Portland OR 97227

From North: I-5 South toward Portland. Take Exit 302A (Rose Quarter/City Center). Bear right onto N. Broadway and take 5th right onto N. Larrabee Ave. Merge onto N. Interstate Ave and turn right onto N. Tillamook St. at first traffic light. Shop located in second building on left. 

From South: I-5 North toward Portland. Take Exit 302A for Weidler St (Rose Quarter/Broadway). Turn left onto NE Broadway followed by right on N. Larrabee Ave. Follow directions above.

From East (Cascade Locks/The Gorge): I-84 West toward Portland. Take exit toward Convention Center/Rose Quarter. Stay right to merge onto NE 1st Ave. Make first available left onto NE Multnomah St followed by right turn onto N. Interstate Ave. Proceed 0.7mi and turn right on N. Tillamook St. Shop will be on the left.