Customer Service
We are here to serve you If you have any questions regarding products, what to wear, shipping, returns, payment, or you just want to talk sailing please call us toll-free at 1-888-884-5536 or shoot us an email at
- Shipping
- West Coast Sailing prides itself on giving free domestic standard shipping for every order, big or small, near or far. If you need and/or want your order faster we can also do that. Because we give free standard shipping we will subsidize the cost of your expedited shipping the amount of the standard shipping. This means you will always save on shipping with West Coast Sailing! Please contact us via phone or email if your order is urgent.
- Privacy & Security
- Our website is fully secure and compatible with the latest SSL certificate technology so you can be confident that your information is safe.
- Warranty
- Gill guarantees their products for life. If you experience any problems with the product due to a manufacturing defect West Coast Sailing will be more than happy to handle your warranty claim with Gill for you. Below is the Gill Lifetime Guarantee:
The Gill Lifetime Guarantee covers against all defects in material and workmanship for that product's lifetime. This means that if, after inspection, the product is found to be defective (other than fair wear & tear) we will repair or replace it at our discretion, free of charge.
- Returns & Replacements
- If for any reason you have any problem with your product (sizing, color, wasn’t what you thought it would be, etc.) we will happily return or exchange it for you, no questions asked. Please hold onto all original packaging and return with your product. If you have any sort of manufacturing problem we will handle it with Gill for you and make sure your completely taken care of. Please note that items worn or used sailing are not subject to exchange or return. For additional assistance, please contact our Customer Service Team:
- Toll Free - 1 (888) 884-5536 Monday-Friday, 9am-5pm PST
- Email - info@westcoastsailing.net (anytime!)
- Ordering
- We’ve spent a lot of time making our website as user friendly as it can be so that it is easy for you to find the product you want and easily order them. If you have any problems please let us know ( ). You can also call us toll-free at 1-888-884-5536 to place your order over the phone, or with any questions you might have regarding products, services, policies, etc.
- Payment
- We accept all major credit cards (Visa, MasterCard, American Express, and Discover).