We are here to serve you!  When you have any questions regarding products, what to wear, shipping, returns, payment, or you just want to ask a non specific sailing question, give us a call or send an email.  Our store is staffed exclusively by dinghy sailors, so we can help!

Our store hours are Monday-Friday, 9am to 5pm PST, and Saturday 10am-4pm

info@westcoastsailing.net

Toll Free: 1(888) 884-5536

International: +1(503) 285-5536

• - Privacy & Security -
  

Our website is fully secure and compatible with the latest SSL certificate technology so you can be confident that your information is safe.  We will never share your information, e-mail, phone number or anything with any third party. We won't send you any promotional emails unless you sign up for our newsletter.

• - Payment -
  

We accept all major credit cards including Visa, MasterCard, American Express, and Discover.

• - Returns & Exchanges -
  

We want you to be 100% satisfied with your purchase. If for any reason you have any problem with your product (sizing, color, wasn’t what you thought it would be, etc.) we will happily return or exchange it for you. Give us a call or send an email and we'll take care of the rest.

Cut line, numbered sails, open DVD's, clearance items and products worn or used sailing, are not subject to exchange or return. Items noted as "special order" may incur restocking fees and will be assessed on an individual basis. 

Returns: Returns can be made within 30 days of purchase for full refund. Returns made outside 30 days will be issued store credit. Please include any packaging material along with a copy of your invoice or note indicating your request to make processing the return faster. Please allow 3-5 days for return processing and 1-2 billing cycles for credit to appear. Please use the following address:

West Coast Sailing - Attention: Returns, 433 N. Thompson St, Portland OR 97227

Exchanges: Product exchanges can also be made within 30 days of purchase. Generally, the second shipment will occur upon receipt of the item to be exchanged. Please let us know if you exchange is time sensitive and we'll be happy to ship the correct product right away. We understand that every situation is unique so please advise us if any information has changed.  Exchanges will re-ship for free via our standard UPS Ground or USPS service. Items can be sent to the following address:

West Coast Sailing - Attention: Exchanges, 433 N. Thompson St, Portland OR 97227

• - Shipping -
  

Free Shipping - West Coast Sailing offers Free Shipping on most, but not all, items. Generally speaking, if your box can fit in a UPS truck, we will ship it for free! We use both UPS Ground and the Postal Service to send packages near and far. If your ship to address requires one or the other, please let us know.

There are a few items we can not ship for free:

Expedited Orders – We can ship most orders Next Day, 2 day or 3 day air with UPS. In an effort to reduce costs for our customers as much as possible, we will help subsidize the shipping by paying a portion of the actual cost.  When placing a rush order, it's always good to call to confirm shipping price and delivery time frame. If you need expedited shipping on a web order, please leave us a comment in the shipping field and we will contact you to confirm details and cost.

International Orders – These usually ship USPS Priority or Express and are quite reasonably priced. Size and content restrictions vary from country to country. We'll check to insure compliance with shipping regulations. Our webstore will quote a shipping cost via USPS based on items and destination. If you encounter problems in this process, send us a quick email and our team will resolve the issue for you as quickly as possible.

There is no tax charge by West Coast Sailing. However, international customers will be responsible for any applicable import duties, fees, or taxes.

Oversized Items – Certain items are too big to ship via UPS or USPS, including masts & booms, most trailers and some other items. We are still able to ship oversized items, but where applicable, the webstore will clearly alter you to the possibility of any shipping charges.  Our team will contact you to confirm cost and delivery time frame.

Boats – Boats are brought in on special cargo shipments. We have the ability to ship some of our boats, but not all. If you would like a quote to ship a boat to you, just call. 

Hobie Cat Products – We are contractually not allowed to offer free shipping on Hobie products. The webstore will quote UPS and USPS shipping methods for Hobie orders at checkout.

- Directions -

433 N. Thompson St., Portland OR 97227

From North: I-5 South toward Portland. Take Exit 302A (Rose Quarter/City Center). Bear right onto N. Broadway and take 5th right onto N. Larrabee Ave. Merge onto N. Interstate Ave and turn right onto N. Tillamook St. at first traffic light. Follow Tillamook to first stop sign, turn left onto Kerby, and then right onto N. Thomson. Our shop will be on the left.

From South: I-5 North toward Portland. Take Exit 302A for Weidler St (Rose Quarter/Broadway). Turn left onto NE Broadway followed by right on N. Larrabee Ave. Follow directions above.

From East (Cascade Locks/The Gorge): I-84 West toward Portland. Take exit toward Convention Center/Rose Quarter. Stay right to merge onto NE 1st Ave. Make first available left onto NE Multnomah St followed by right turn onto N. Interstate Ave. Proceed 0.7mi and turn right on N. Tillamook St. Follow directions above.